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What Does the Future Hold… for Marketing?

There’s been a lot of changes in marketing lately. And we talk about these changes all the time with our clients. But now I’ve been challenged to write them down. So as Zeppelin said, I’m going to “ramble on!”

What is the Future of Websites?

Let’s get real (this is a sales pitch). A website should change — constantly. And a major overhaul should Google Knowledge Paneloccur every 3 – 5 years. That’s the truth. Call us if you need a new website. 

The unknown — well, that’s tricky. I hesitate to write this, because one of our core services is website development and design. Google, which owns 90% of search traffic, has been making tweaks to its search results pages that have caught my (and others’) eye. 

One prime example is that the Google My Business Knowledge Panel is long (see picture). Longer than ever, with all the information you need to make a qualified decision about whether or not to use a company’s service or product. Photos, videos, reviews, location details, Q&A, Google Posts (usually I am out of breath when I say this in person), etc. Plus call to action buttons and information, such as phone numbers, reservation buttons or directions. 

This is on purpose, people. Google wants you to stay on their search page. They serve ads, they make money. You go to a website, they lose money. 

Additionally, zero-click actions, or taking an action from the search results page without clicking on any buttons, are more common. And in the future, I believe all real estate on Google will come with a cost — once the data supports more people converting from Google than your website. 

So, there you have it. Will you pay for Google Space or your website? Which one converts the highest? And do you need a website? Those are questions for the future.

Mobile vs. Desktop Web Traffic

Mobile Vs. Desktop TrafficRemember mobilegeddon? I do. The year was 2015, and everyone was freaking out. Mobile was set to outpace desktop views online. Desktop was on its way out. I remember, because frankly, we were busy — developing mobile-friendly websites.

But here’s the deal. I recently went to a conference where talk was different. Yes, mobile usage is increasing. But, so is desktop. This is fact: we are online more than ever. Right now, as I type on my desktop, my phone is sitting next to me — where it always is. I can’t live without my phone. But I also can’t do everything on my phone — like type this long blog article. 

But don’t take my word for it. Look at our traffic online. Most of our clients are 50-50. Or 40-60 or 70-30. What those numbers apply to doesn’t matter. It shows life in both desktop and mobile — depending on your customer or client.

Mobilegeddon was important but overrated. I fell for it. There, now we can move on.

Electronic Mail Messages or Email

We’ve come a long way since “You’ve got mail.” We call it email nowadays. It’s now a verb, you know. But what is its future? Is it effective?

Remember when you used to hold your email address close to your vest? Now you give it out freely. Or you’ve worked a system to keep the clutter in one email account and important emails in another. I could even write, “Remember when you used to hold your mobile phone number close to your vest?” We’re at that point, right? How many times have you heard, “Text me, it’s the best way to reach me.” But I digress. The point is that email isn’t what it used to be, at least from a marketing standpoint.

So, do I believe it will exist in marketing? Yes, but in a more limited fashion. Remember the word e-blast? Blast out messages to everyone on your list. Gone, or used sparingly. Now it’s segmentation. But you know the word clutter, right? Yeah, that’s real. We get SO much email. I bet I read half or less than half of all non-work-related, non-client-based email. Why? I don’t have time. And you probably don’t either. Unless it’s important. Unless it provides ME something. Or unless I’m over the age of 65. I recently read an article that email is an effective way to reach a senior audience.

The point is, provide value in email. Know your audience. Email may be the communication preference for some but not for all. I use my email to get whitepapers, VIP cards and coupons. But I rarely read your emails. And don’t overdo it. It’s a one way ticket to being ignored or worse too many unsubscribes. Find your frequency and don’t push it.

And did you know, you can target people differently with email addresses? Yes, you can — through Facebook, Google Display and other forms of digital advertising. So don’t NOT ask for the email address, just use it wisely.

Here’s Another Sales Pitch

Creative will always be important. Marketing automation is here to stay. And a lot of good people might be phased out of marketing by machines. Or maybe we’ll just have more to do, more on our plate — as it is the case today. 

There are marketing automation tools for digital advertising, email and social. You name a marketing tactic, there’s automation. CRMs are a must. Heck, I can slap a website up on the Worldwide Web in about 5 minutes. Automation and technology make our life easier (or maybe harder). We’ve adapted. We all use automation and technology. It’s cool. 

But does it make us more effective? I would argue, no. The message and look makes us more effective. They define our brand experience. The automation makes getting the message out to the right people more efficient. Creative sells, taps into emotion, creates the conversion. The more automation, the need for more and better creative.

In my opinion, creatives are marketing and the future of marketing. We’re lucky enough to have 17 creatives on our team — writers, designers, programmers, technologists, buyers, photographers. We’re right-brained, with left-brain reason, and we collaborate to make our clients stand out.

New School, Old School

I’m caught in the middle. I’m old, but I’m young. I’m actually the baby of the family, but I’m a middle child when it comes to marketing. I love digital, but I can’t live without traditional tactics. We buy media this way. It works.

Aside from the obvious tactics, I still love these two. 

You zig, I zag. The talk is around digital, but direct mail is still effective. I just had this conversation with my wife. Remember when you got birthday cards in the mail. It was great. It was a surprise. It felt good. Now I’m old and I only get bills. You CAN still stand out with direct mail. It CAN start conversations. It CAN lead to digital conversions. Don’t always rely on your customer surveys. Word of Mouth and Online are always near the top when it comes to “How did you hear about us?” But something started that process. And I believe direct mail can be that “something.”

Trade shows are undervalued. Nothing beats face-to-face contact. No, not that contact. The contact where you talk back and forth about stuff — like experiences with brands, issues, hesitations. Advertising can’t do that — not digital, not traditional. Technology can’t do that (not yet) — not Zoom, not Facetime, not email. You name it — “It” can not replace in-person conversations. A lot of times, it’s where marketing takes off. “I have a list of leads. What can we do with them?” Insert marketing plan here. It’s undervalued, and it should be part of your plan.

Recap

I’ve said too much but probably not enough. That’s rambling.

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Dig Deeper into Data with Google Data Studio

The importance of data and analytics in the marketing world has been on a steady rise. In a study from Forbes Magazine, 87% of companies surveyed say data is the most underused asset within marketing. In the same study, Forbes said companies who adopt data-driven marketing are six times more likely to be profitable year over year.

There are many different platforms that store enormous amounts of data, but the tough part is understanding the data in order to make marketing decisions.

Most marketers today use Google Analytics and Google Adwords to track their website performance and digital campaigns. Google also offers a digital platform called Google Data Studio that allows us data enthusiasts to dig deeper into data much quicker and easier.

Here’s an overview of some of Data Studio’s features:

Easy Dashboard Creation

Google Data Studio allows you to turn data and analytics into easy and collaborative reports through data visualization. It gives you many flexible ways to present your data, including bar graphs, pie charts, time series (line graphs) and many more. It’s great for showing improvements year over year or from period to period.

Connecting Multiple Data Sources 

One interesting aspect of Data Studio is it allows you to connect and combine different data sources — like AdWords, Google Analytics, Google Sheets, MySQL and Attribution 360 — to showcase in the same report. If you are not an avid user of Google applications, you can upload any CSV (comma-separated values) document to create your report. Once the data sources are connected, Data Studio has an easy-to-use drag-and-drop method to help you filter and sort individual metrics and create your visuals within the dashboard. Click here for more information on how to connect your data sources. 

Easy Collaboration 

Data Studio operates like any other document on the Google Drive, which means it is open for easy collaboration. Once the dashboard is shared with specific users, they can edit and update the report. This means your company or client can easily see the reports without having to be granted access to accounts like Analytics and Adwords. Each dashboard can also be exported to a PDF file to be shared. 

Google Data Studio offers a way for anyone to eliminate hours of sifting through Excel spreadsheets and pivot tables to analyze their data. Once connected to a data source, dashboard reporting becomes quick, creative, collaborative — and a whole lot better looking.

Interesting in learning more about what Google Data Studio can do for your business? Contact us at 317-571-0051

By Broden Chapman, Digital Marketing Coordinator

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5 Q’s with VP of Creative Tim Coulon

He’s a Grateful-Dead-listening-dog-loving-daydreamer. Tim Coulon is the VP of Creative at Coles Marketing. He’s been here for more than 17 years and is still cookin’ up creative ideas that make our clients swoon.

 

1) How do you start your day? Are you a strong coffee/hit-the-snooze button person? Or a lemon water cleanse/yoga up-at-5 a.m. person?

I start by asking Alexa what the day’s forecast looks like. Always Starbucks in the Keurig. Pep talk with my Labradoodle, Woodford, and kiss the fam goodbye. I’m a huge Grateful Dead fan, so that’s on Sirius Radio for the drive in. NEVER talk radio. The last thing I want to hear in the morning to start my day is other people’s opinions. This routine starts my day off right.

 

2) Creative types aren’t really known for finding inspiration at their desks. Where do you get inspiration when you need to get the ideas flowing?

 Daydreaming. Yep. Little sessions throughout the day. I have perfected the craft of daydreaming while working. Thinking about upcoming trips, events, etc. I also listen to lots of music. I believe music is a huge part of where I find my inspiration.

 

3) You spearheaded a lot of creative projects over the years. What’s one that’s surprised you the most? Like, “leap out of your seat fist-pound” proud?

I’ve had so many projects throughout the years, it’s hard to rack my brain. But one that sticks out was for the Humane Society of Hamilton County. Not only did I love the way the project came out, I also directed one of our most successful photoshoots (plus I got to hang out with puppies all day). Nothing bad about that. And these dogs and cats finally found their forever home. Take a look and see the design. It’s clean. Cheerful. Fresh.

4) Trends. Trends. Trends. Give us your graphic design predictions for the year. What’s hot? We want to know! 

 First off, traditional design will never go out of style. Helvetica will never become a passé typeface. Simple has and will always be the better choice. And good typography always goes a long way.

To me, trends are just variations on the simple and traditional. When designers get bored, they try something new. And if it looks good, someone else will see it and use some form of it. Bam … new trend. I will say simple flat graphics/icons are currently hot now. So are bold, big typefaces and colors. But give it a minute, it will change. Who knows what the next day will bring.

 

5) Finally, what advice can you give to clients who are just starting to create a brand/look for their company? Where should they start?

Don’t try to do it on your own. Hire an experienced professional to help. The name, look and story of your brand speaks volumes. It sets the tone for your plunge into the marketplace. Be open to the ideas of the professionals. Remember, they’re professional for a reason.

Clients often look at their own brand from within the fishbowl. Since professionals are outside of the fishbowl, they can develop the brand with the customer in mind, while staying true to the core of the client.

 

Thanks Tim! Contact Tim at tcoulon@colesmarketing.com if you have questions about all things creative or just to talk shop.

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